Partners
Wi-Fi Hot-Spot Provider
"Tec|Lynk got my company network up and running when other corporate technicians couldn't. The Tec|Lynk technician was knowledgeable,
professional and got the job done right!"
George Beg
President
Quantus Funding
|
|
|
 
Application Support
We didn't invent technology. We just understand how to make it work for you.
Expert advisory support for your PC/MAC environment
Simplify your life with a single source for technical information and user assistance encompassing over 160 popular desktop applications from Microsoft, Corel, Lotus, Adobe, and other leading vendors.
You can count on Tec|Lynk Application Support (TAS) to augment your internal staff, outsource selected help desk activities, or function as your primary "hotline" for speedy problem resolution. TAS provides onsite support or direct toll-free telephone access to skilled specialists for:
- Comprehensive support services
covering diverse applications and utilities in Microsoft Small Business Server 2003®, Windows XP®, Windows 2000®, Windows NT®, Windows 95/ 98®, UNIX, Apache®, Novell, Netscape Server/Directory Suite and Macintosh® environments
- Usage assistance
for interpreting system error messages, managing files, creating and editing text and data files, and transferring data between applications
- Installation assistance
Tec|Lynk software technicians provide support for software installation and update problems
- Problem isolation and notification
Tec|Lynk software specialists determine your problem's source: hardware failure, software bugs, or user error; hardware failures can be remedied under your HP hardware maintenance agreement or on a per-call-basis; for software failures, we notify the appropriate vendor
- Usage report
helps you plan system resources and pinpoint training and support needs; included with minimum of 25 unlimited seats or 100 incidents
User Application Support purchase options include:
- TAS unlimited per seat
annual contract agreement per desktop (minimum 10 seats) with unlimited number of calls; Standard call window 8:00 am - 5:00 pm, Monday through Friday (local time) or Premium call window 24x7 coverage
- TAS per incident
annual contract agreement available in incident quantities of 10 or more; Standard call window 8:00 am - 5:00 pm, Monday through Friday (local time) or Premium call window 24x7 coverage
Place a Service Request online, or call toll-free: 1-800-755-7402.
.
|
|
